Frequently asked questions
Select a topic to find your answer.
Purchasing Products
How do I find a product ?
Our current pieces are presented in The Library of Leather. If you know exactly what you are looking for, feel free to reach out and we will guide you personally.
How do I buy a product ?
Simply select your piece, choose your size where relevant, and add it to your cart. Payment is processed securely at checkout.
How do I know if a product is in stock?
Each piece is crafted in small batches. If a piece is temporarily unavailable, it will be marked as such on the product page you are also welcome to contact us to ask about its return.
How can I be sure your products are authentic ?
Every piece sold on hensbury.com is crafted in our own workshop and sold exclusively through this site. We do not currently distribute through third-party retailers.
How do I know which size to choose ?
Each product page includes a size guide with measurements to help you choose with confidence. If you remain unsure, we are always happy to advise you personally before you order.
Account & Payment Details
Do I need an account to place an order ?
No, you can check out as a guest. Creating an account is simply more convenient for tracking your orders and saving your details for future purchases.
How do you identify my location ?
We use your IP address to automatically display pricing and currency suited to your country. You can adjust this manually at the top of the page if needed.
What if I forget my password ?
As Hensbury does not currently require an account to place an order, there is no password to manage. If you have any question about a past order, feel free to contact us directly.
Are payments secure ?
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Depending on your country, additional local payment methods such as iDEAL (Netherlands), Klarna or PayPal may also be available at checkout.
Can I order by phone ?
While ourcheckout is entirelyonline, mobilepayments such asApple Pay and GooglePay are fullysupported, allowingyou to complete yourorder securely fromyour phone in just afew taps.
Adresses
Can I save my addresses for future use ?
As Hensbury does not currently require an account, addresses are not saved between orders. You will simply enter your delivery details at checkout each time you place an order.
How should I enter my Postal/Zip code ?
Please enter your postal or zip code exactly as it appears on official mail sent to your address, including any spaces or letters where applicable.
Delivery & Shipping
How quickly can I get my order and how much will it cost ?
Orders are dispatched within 1–2 business days and typically arrive within 8–10 business days, depending on your location. Shipping costs are calculated at checkout and are complimentary for orders over £200 / €200.
Which country/region can you deliver to ?
We currently ship to the United Kingdom, Ireland, the Netherlands, Denmark, Sweden, Norway, Finland and Iceland.
Can you ship to multiple addresses ?
Each order can only be shipped to a single address. If you wish to send pieces to different recipients, we kindly ask that you place separate orders.
Can I change the delivery address once my order has been sent ?
Once an order has been dispatched, we are unable to redirect it. If you notice an error shortly after placing your order, please contact us as soon as possible, we will do our best to amend it before it ships, though we cannot guarantee this in every case.
Can I track my order ?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number to follow its journey to you.
Customer service
How can I contact you ?
If you have any questions or concerns, please feel free to contact our Customer Service team and we will respond as quickly as possible.
Please email us at support@hensbury.com. Our team is available every day from 8:00 to 18:00 (UK time), and we aim to respond within 24 hours.
Returns & Exchange
How do I return or exchange an item ?
No, you can check out as a guest. Creating an account is simply more convenient for tracking your orders and saving your details for future purchases.
Can I return or exchange an item in store ?
Hensbury currently operates exclusively online, and we do not have a physical store. All returns and exchanges are handled by post.
How do I return an item I received as a gift ?
If you received a Hensbury piece as a gift, please contact us atsupport@hensbury.comwith the order details if available, and we will be glad to assist you with a return or exchange.
What are the conditions for a return ?
Items must be unworn, in their original condition, and returned in their original packaging. Return shipping costs are the responsibility of the customer.
Privacy & Security
How do you manage Cookies ?
We use cookies to improve your browsing experience, remember your preferences, and better understand how our site is used. You can manage your cookie preferences at any time through your browser settings.
Will you keep my personal information private ?
We handle your personal information in accordance with our Privacy Policy and take reasonable measures to protect it from unauthorised access, use or disclosure. For further details, please read our full Privacy Policy available in the Legal section of our site.